Job Description

Mississauga

Regular

As a section head you will lead and supervise a team of IT professionals in the delivery of Information Technology work programs and projects. You are responsible for:

• Staff supervision including hiring and advancement, staff development, training, salary recommendations/approvals, all aspects of performance management
• Administering work programs and ensuring staff output effectively meet business needs and goals
• Ensuring quality, quantity, timeliness of the teams deliverables to achieve business objectives
• Delivery of assigned IT programs and projects, and support the delivery of overall IT programs, projects and services
• Providing technical and client account management for assigned service areas

1. Deliver assigned Information Technology (IT) programs and projects, and support the delivery of overall IT programs and projects.
   • Initiate, oversee and coordinate the delivery of assigned business systems related projects or enhancements in accordance with approved business case and Project Plan.
   • Define the objectives and scope of projects including impacts, critical factors, responsibilities, constraints and contingencies.
   • Plan and assign projects with appropriate instructions and technical directions assuming primary responsibility for achieving project objectives.
   • Integrate the efforts of the team with others both inside and outside IT.
   • Monitor project status and work results to ensure timely progress and desired quality.
   • Direct the preparation of project estimates.
   • Recommend resource allocations and assignments.
   • Review plans and results with customers.
2. Lead, co-ordinate, and supervise a team in the delivery of IT programs and projects.
   • Supervise assigned staff engaged in the development, implementation, maintenance, support and documentation of application systems.
   • Plan, organize, direct and prioritize the work of the unit in accordance with established IT and company standards, specifications, practices and procedures.
   • Provide instructions, advice and guidance, and be accountable for the quality and productivity generated by unit. Carry out performance appraisals.
   • Provide leadership and direction in terms of achieving objectives and accomplishing work programs.
   • Monitor operational performance of the team against planned targets.
   • Provide supervision to staff, including full responsibility for hiring and advancement, staff development, training, performance reviews, salary recommendations/approvals, all aspects of performance management, including dismissal, administering work programs and ensuring staff output effectively meet business needs and goals; ensuring quality, quantity, timeliness of work production to achieve business objectives. Effectively resolve work performance issues.
   • Provide clear expectations, performance measures, meaningful feedback and corrective action as required.
   • Act as a coach and facilitator to create and sustain a co-operative and supportive team environment. Work with staff to identify training and development needs and solutions to enhance and develop their skills to ensure availability of key knowledge skills to achieve work unit’s objectives.
3. Provide technical and client account management for assigned areas.
   • Collaborate and work closely with other IT staff to resolve issues and ensure overall IT services and deliverables are met. Coordinate activities and commit resources in support of other IT work units.
   • Utilize a thorough understanding of user requirements and the company’s business and its needs, work with customers to identify and assess their business process needs, Information Technology (IT) needs and propose efficient solutions which make appropriate use of technology.
   • Coordinate and direct the efforts of external vendors and suppliers in accordance with contractual terms and ensure compliance with established IT and company standards, specifications, practices and procedures. Participate in contract monitoring. Persuade vendors to adopt applications and schedules beneficial to the company.
   • Negotiate and operate existing IT systems and services to agreed standards. Introduce system changes in a safe and non-disruptive manner. Maintain a complete and accurate understanding of component inter-relationships within the team and the interfaces with other teams.
   • Contribute to the development of business and technical strategies and architectures that support company and IT objectives.
   • Identify opportunities for improving the efficiency of the products and services for which the team is responsible.
   • Escalate issues and impediments to IT management team in a timely manner.
   • Stay abreast of technical directions and applications within corporation and the industry. Maintain current knowledge in broad areas of computer and information technology, including new or revised equipment, software, procedures or applications.

• demonstrated organizational skills and leadership qualities,
• ability to influence peers and others in the organization,
• demonstrated supervisory strengths and excellent skills in coaching staff; planning and organizing the work; leading change and developing new approaches and methods that go beyond past practice,
• fluent in oral and written English, excellent analytical, communication, and presentation skills to present complex results in an understandable fashion, and to prepare effective reports and presentations,
• demonstrated ability to work well within a team environment where different opinions and controversies have to be managed, negotiated, and resolved diplomatically,
• have a track record of developing trust, mutual respect and co-operative working relationships,
• comprehensive appreciation of, and strong personal commitment to, customer needs and corporate objectives,
• demonstrates a strong commitment to continuous improvement principles.

The core competencies listed below are important to achieving success in this position and in delivering the IESO's business objectives.

Customer Focus

• enhances customer service approaches in order to meet customer needs,
• makes self fully available especially when customer is going through a critical period,
• makes concrete attempts to add value to the customer,
• takes action beyond normal expectations.

Drive for Results

• sets definite stretch goals,
• articulates plans effectively.

Understanding People

• understands the reasons for an individual's ongoing feelings, behaviour or concerns.

Teamwork

• regularly seeks and acts on opportunities to improve overall IT services and deliverables,
• takes a holistic view when identifying own priorities and plans,
• gives priority to benefits for the whole company over "quick wins" for own area,
• commits resources from own area to support wider projects and initiatives,
• mentors others over a sustained period for long-term development.
• Interacts with internal and external contacts in a manner to achieve co-operation and resolution of issues or differences.

Impact and Influence

• ability to influence peers and others in the organization,
• demonstrates sensitivity and understanding of relationships in detecting underlying concerns, interests or emotions in others and uses that understanding to develop own arguments as well as effective responses to objections,
• look for "win-win" opportunities and negotiates skillfully in tough situations with both internal and external groups,
• demonstrates how a course of action is effectively related to the interests of the other party.

Consulting Orientation

• identifies opportunities which go beyond own area of responsibility and which will add value to customers,
• proactively brings new approaches, methods, tools and technologies to the customer's attention,
• leads activities to try new approaches or to take advantage of opportunities,
• works as an integral part of the customer's team in introducing and educating people to new value-added approaches,
• locates, brokers and manages resources for the customer.

Initiative

• plans and prioritizes actions with implications beyond the next quarter,
• takes action now to address problems or realize opportunities within the coming year,
• puts in extra effort to create opportunities or pre-empt potential problems,
• takes action to avoid a crisis.

• Competitive market wages;
• Comprehensive benefit programs;
• Programs and policies to support a balanced lifestyle;
• A challenging fast paced team environment;
• Opportunity to work with some of the brightest people in the industry.
  

If you have the experience and qualifications for this position, please apply on-line through our online application form.

We thank all candidates for their interest in opportunities with the IESO. While we appreciate your submissions, we regret that we can only contact those candidates selected for interviews. The IESO is an equal opportunity employer.